As an Independent Consultant, I manage and coordinate operational optimization and process improvement projects from planning through implementation. My initiatives reduced process execution times by 15%.
At OCASA, I monitored critical operational processes for service continuity and SLA compliance, and supported billing follow-up and reconciliations. Implementing new escalation routes reduced average response time by 40%.
At Andreani, I supervised warehousing, distribution, and last-mile operations. Route optimization reduced delivery times by 30%, while improved traceability controls reduced inventory errors by 40%.
My project experience also includes operations and analytics consulting for a confidential FinTech and AI solution implementation for Patreon. I hold certifications in Google Project Management, SAP Technology Consulting, and Data Analytics.
Venezuela