Andreea Ioana Ioanitescu

Provided personal assistant support to a CEO and his family, managing confidential paperwork, pet documentation, cargo and shipping logistics, house clearance projects, and daily administrative tasks. Coordinated the end-to-end shipment of nearly 200 kg of critical IT equipment.

Managed guest relations and client experience as the primary point of contact, providing facility tours and ensuring a professional and welcoming client journey. Maintained CRM bookings, client profiles, and customer records while handling enquiries via email, WhatsApp, and phone.

Ensured passenger safety and comfort by conducting cabin checks and following strict safety and security procedures while maintaining exceptional service standards. Delivered premium customer experiences on international routes, aligned with luxury hospitality and brand expectations.

Created personalized travel itineraries by recommending accommodations, activities, and travel solutions based on client preferences and budgets. Maintained high customer satisfaction by resolving enquiries, addressing concerns, and delivering tailored travel experiences.

Delivered sales presentations, negotiated contracts, and developed strong client relationships through professional communication and service. Conducted market research to identify customer needs, industry trends, and competitor activity.

Pursued a Bachelor's Degree in Business Administration & Tourism.

Completed a Certificate in Economics.