Andre De Gouveia
@andredegouveia
Tech-first support and operations leader translating complex systems into calm, client-trusting solutions.
ZimbabweWhat I'm looking for
I work at the intersection of technology and human communication, comfortable diagnosing hardware failures, managing backend infrastructure, and troubleshooting complex systems while using de-escalation and conflict resolution to stabilize high-pressure situations. My psychology background supports a strong understanding of user behavior and helps me translate technical chaos into clear, reassuring outcomes that build trust.
Most recently, I served as a General Manager overseeing multi-functional teams across administration, corporate sales, and warehouse fulfilment to meet tight logistical distribution windows, with full P&L accountability and responsibility for product margins, pricing tiers, and operational overhead. Before that, I led platform administration for a high-volume online auction marketplace—controlling live-event setups and real-time data flow, acting as a senior escalation point for disputes, and strengthening platform integrity to minimize churn—alongside hands-on Technical Support Engineering work auditing, diagnosing, refurbishing, and integrating POS and inventory hardware for corporate partners.
Experience
Work history, roles, and key accomplishments
General Manager
Growth Distributors CC
Jul 2025 - Mar 2026 (8 months)
Led multi-functional teams across administration, corporate sales accounts, and warehouse fulfilment to meet tight logistical distribution windows. Owned full P&L responsibility and executed cost reduction by auditing and reorganising product inventories to improve order fulfilment reliability.
Platform Administrator & Moderator
Exclusive Live Auctions
Feb 2025 - Jul 2025 (5 months)
Managed backend infrastructure for a high-volume online auction marketplace, overseeing live-event setups, real-time data flow, and catalog scheduling. Served as senior escalation for complex user disputes, resolving transactional conflicts and policy breaches while maintaining platform integrity and reducing churn through professional user communication.
Technical Support Engineer
Preferred Procurement Services Africa (Pty) Ltd
Sep 2021 - Apr 2023 (1 year 7 months)
Supported a company support model to audit, diagnose, and refurbish point-of-sale (POS) and internal corporate inventory hardware lines. Managed hardware integration pipelines with South African e-commerce and retail partners, maintaining accurate documentation and inventory records for deployment and refurbishment processes.
Education
Degrees, certifications, and relevant coursework
Varsity College
Bachelor of Arts Honours, Psychology
2024 -
Grade: Upper Second Class Honours (2:1 | 3.3 GPA equivalent)
Completed a Bachelor of Arts Honours in Psychology at Varsity College in 2024, earning Upper Second Class Honours (2:1).
Eduvos
Bachelor of Arts, Psychology and Linguistics
2023 -
Completed a Bachelor of Arts in Psychology and Linguistics at Eduvos in 2023.
Pearson Institute of Higher Education
Higher Certificate in Social Science and Communication, Social Science and Communication
2019 -
Earned a Higher Certificate in Social Science and Communication from Pearson Institute of Higher Education in 2019.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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