At SATE ICT, I supported users through the helpdesk, answering calls and handling support cases as an ICT Apprentice.
I worked with Active Directory to organize PCs, assign roles, and activate or deactivate users.
I also repaired PCs, mostly Dell, set up telephony, and helped users remotely and in person.
My support work included Citrix and reviewing quarantined email in FortiMail, releasing messages when they looked safe. I completed my ICT Certificate after passing the professional exam in November 2023.
