MirSar _
@mirsar_
I automate monitoring, infrastructure changes, and incident resolution across complex customer environments.
NorwayWhat I'm looking for
I've supported customer environments at Orange Business Services and Basefarm, executing changes, troubleshooting incidents, and helping customers design solutions around their needs.
I use Primo, Ansible, and automation tools to deploy firewall changes and custom applications while reducing manual work.
At Sopra Steria and Intility, I established and tuned server, application, and network monitoring through SolarWinds Orion SAM and NPM. I troubleshoot Windows and Unix monitoring issues, build tools and scripts, and work across SCOM, VMware, IIS, Active Directory, Exchange, and antivirus systems.
I value automation and enjoy expanding my C# and scripting capabilities when built-in solutions fall short.
Experience
Work history, roles, and key accomplishments
Technical Account Manager
Orange Business Services
Sep 2022 - Apr 2024 (1 year 7 months)
Responsible for executing changes and troubleshooting incidents on customer environments, assisting with design and setup according to needs. Utilized Basefarm's Primo tool and Ansible for automation.
Technical Account Manager
Basefarm
Jan 2022 - Sep 2022 (8 months)
Responsible for executing changes and troubleshooting incidents on customer environments, assisting with design and setup according to needs. Utilized Basefarm's Primo tool and Ansible for automation.
System Administrator
Sopra Steria
Apr 2018 - Dec 2021 (3 years 8 months)
Established and tuned server, application, and network monitoring through SolarWinds Orion SAM/NPM. Troubleshot Windows and Unix systems, utilizing scripting for advanced monitoring and tool-making.
Consultant
Hodejakt1
Apr 2018 - Dec 2019 (1 year 8 months)
Leased to Sopra Steria as a consultant, providing technical expertise and support.
Systems Engineer
Intility
Nov 2015 - Jan 2018 (2 years 2 months)
Handled monitoring and troubleshooting of Windows issues, including CryptoLocker restoration using PowerShell and C#. Developed automation tools and worked with SolarWinds Orion and SCOM.
Technician
Intility
Jul 2013 - Nov 2015 (2 years 4 months)
Provided first-line support, primarily working with Active Directory, Exchange, Antivirus, and PowerShell automation.
Technical Support Technician
Marcello
Jul 2011 - Jun 2013 (1 year 11 months)
Provided first-line customer support for internal and external users, resolving user experience issues and backend problems. Developed a WSUS solution for automated reinstallations.
Student Helper
Pckompaniet
Jan 2011 - Jun 2011 (5 months)
Performed iPhone repairs, including screen, battery, microphone, and speaker replacements. Handled Windows and Mac OS cleanup, virus removal, and reinstallation, and assisted with sales.
Education
Degrees, certifications, and relevant coursework
Drømtorp VGS
High School Diploma, Information Technology
2010 - 2011
Completed the second year of upper secondary school with a focus on Information Technology.
Ås VGS
High School Diploma, Electrician
2009 - 2010
Completed the first year of upper secondary school with a focus on Electrician studies.
Tech stack
Software and tools used professionally
Availability
Location
NorwayAuthorized to work in
Salary expectations
Job categories
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