Open to opportunities

Ande Cabrera

@andecabrera

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Salesforce Administrator and Workforce Manager with strong analytical skills.

Philippines

Message

What I'm looking for

I am looking for a role that values collaboration and innovation, offering opportunities for growth and development.

As a dedicated Salesforce Administrator and Workforce Manager, I thrive on optimizing workforce performance and enhancing training programs. My experience spans overseeing workforce management operations, analyzing data trends, and implementing strategies that drive productivity. I take pride in my ability to deliver results that align with organizational goals, ensuring that every project I undertake exceeds expectations.

My journey in the field has been marked by a commitment to continuous learning and improvement. I have developed and implemented training programs that not only enhance employee performance but also foster strong relationships with stakeholders. My proactive approach and meticulous attention to detail have been recognized through awards such as the Innovator Award for streamlining processes through automation initiatives.

Experience

Work history, roles, and key accomplishments

Current

Workforce and Analytics Manager

Current

University of San Jose - Recoletos

Sep 2023 - Present (1 year 9 months)

Oversee workforce management operations to ensure efficient staffing and scheduling. Analyze workforce data to identify trends and opportunities for improvement. Develop and implement strategies to optimize workforce performance and productivity.

Workforce Management Data Analysis Performance Optimization Strategic Development Team Leadership

Current

Salesforce Specialist

Current

University of San Jose - Recoletos

Sep 2019 - Present (5 years 9 months)

Develop and maintain strong relationships with partners, agencies, and vendors to support marketing initiatives. Monitor and maintain brand consistency across all marketing channels and materials.

Salesforce Relationship Management Communication Skills

Training Manager

Brightree

Nov 2022 - Sep 2023 (10 months)

Develop and implement training programs for new and existing employees in a business process outsourcing environment. Assess training needs and identify areas for improvement to enhance employee performance.

Training Development Implementation

Customer Service Representative

Convergys Philippines

Mar 2014 - May 2015 (1 year 2 months)

Deliver top-tier customer service for data management and telecommunications clients in the US. Ensure customer satisfaction through effective communication and problem resolution.

Customer Service Communication Skills Data Management Telecommunications

Quality Analyst

Amazon Philippines

Jan 2018 - Jan 2019 (11 months)

Evaluate customer interactions for adherence to Amazon's standards. Provide feedback and coaching to improve representative performance. Analyze data to identify areas for process improvement.

Quality Assurance Customer Interaction Evaluation Data Analysis Process Improvement

Customer Service Representative

Teleperformance Philippines

Jan 2014 - Mar 2014 (2 months)

Deliver outstanding customer service support for telecommunications clients in the US. Recognized with the Innovator Award for contributions in streamlining company processes through automation initiatives.

Customer Service Communication Skills Customer Support