Open to opportunities

Ana User

@anauser12

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Software Development Assistant focused on user support, SQL, and clear incident/process documentation.

Colombia

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What I'm looking for

I’m looking for a role where I can deliver attentive user support, handle technical requests efficiently, and document processes and incidents clearly. I want a team that values organization, quick learning, and strong communication, including in dynamic/remote environments.

I’m a fifth-semester Systems Engineering student with technical training as a Software Development Assistant. I help users effectively, especially through digital tools and websites like WordPress, while keeping documentation clear and organized.

In my freelance work, I provide support in managing and updating WordPress websites. I respond to requests through digital channels (WhatsApp, email), document processes, changes, and incidents, and guide clients in using the platforms and tools they need.

Alongside that, I’ve supported clients in customer service and operational roles, handling and following up on requests promptly and organizing information to keep operations efficient. I also support logistical coordination of activities and events, and collaborate with teams to deliver a high-quality service experience.

I bring a strong foundation in SQL and proficiency with Microsoft Teams and Google Workspace. I’m responsible, organized, proactive, and focused on user satisfaction—I adapt easily to remote and dynamic environments and learn new tools and processes quickly.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Operational Support

Current

Anidarte Studio

Jan 2025 - Present (1 year 6 months)

Managed client requests with prompt follow-up and organized updated information to support efficient operations. Assisted with logistical coordination for activities and events and collaborated with the team to deliver service.

Customer Service Information Management Operational Support Logistics Coordination Teamwork

Current

Technical Support & Project Mgmt

Current

Freelance

Jan 2023 - Present (3 years 6 months)

Provided technical support for managing and updating WordPress websites for clients. Responded to requests via WhatsApp and email, documented changes/incidents, and guided clients in using digital tools and platforms.

WordPress client support Digital Tools Guidance WhatsApp Email Project Coordination

Server – Cashier

Kuminí Café Bistró

Jan 2023 - Jan 2025 (2 years)

Served customers in a fast-paced environment, resolved questions, and provided timely solutions. Operated the cash register, handled different payment methods, and worked as part of a team to meet service standards.

Customer Service Issue Resolution Cashiering Payment Processing Teamwork

Sales Advisor

Mas Colors

Jan 2021 - Jan 2022 (1 year)

Provided personalized advice to customers and supported store operations. Helped with product organization, restocking, and inventory management while working toward service and sales standards.

Product Organization Inventory Management