@joseuser12
Technical support specialist for web platforms who managed portals, handled user issues, and supported access management for a freelance client.
ColombiaAs a freelance technical support specialist, I managed web portals and digital platforms for a main client, helping users make effective use of the tools. I handled technical questions and incidents, offering guidance based on user needs.
I also supported access management and followed up on support requests, helping resolve difficulties with technology tools. My background includes web development, Python, SQL, Excel, and Power BI.
Work history, roles, and key accomplishments
Freelance
Provided technical support and management for web portals and digital platforms for a main client, assisting users with functionality and access management. Handled technical inquiries and incidents, and followed up on support requests.
Degrees, certifications, and relevant coursework
Ingeniería de Sistemas, Ingeniería de Sistemas
Pursuing a degree in Systems Engineering, expected to complete in 2026.
Excel y Power BI, Excel y Power BI
Completed complementary training in Excel and Power BI in 2025.
Python, Python
Completed complementary training in Python in 2025.
React.js, React.js
Completed complementary training in React.js in 2023.
Git y GitHub, Git y GitHub
Completed complementary training in Git and GitHub in 2023.
Fundamentos de Bases de Datos, Fundamentos de Bases de Datos
Completed complementary training in Database fundamentals in 2023.
Fundamentos de Angular, Fundamentos de Angular
Completed complementary training in Angular fundamentals in 2023.
Fundamentos de Ingeniería de Software, Fundamentos de Ingeniería de Software
Completed complementary training in Software Engineering fundamentals in 2023.
Bachillerato, Bachillerato
Completed secondary education (Bachillerato) in 2015.
HTML y CSS, HTML y CSS
Completed complementary training in HTML and CSS in 2023.
Next.js, Next.js
Completed complementary training in Next.js in 2023.
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