At VECTOR GLOBAL LOGISTICS, I coordinated ocean, air, and ground shipments for 10+ clients, achieving 95% on-time delivery. I managed customs documentation and invoicing through Logiware, maintaining 90% billing accuracy.
I led a team of 3–4 customer success representatives, onboarded new clients, and served as the primary escalation point. I also helped maintain shipment visibility across China and Israel trade lanes during regional disruptions.
At WING ASSISTANT, I supported clients with administrative and digital operations, including analyzing clinical intake data and managing communications and collections for legal cases. At OTERO 21, I developed advertising copy for campaigns and engaged with communities across social platforms.
