At Total Military Management, I manage end-to-end military household goods and real property damage claims while supporting service members through high-stress relocations.
I work within US TRANSCOM Liability Business Rules and DoD DP3 protocols, building rebuttals to Military Claims Office demands and coordinating trace and recovery for missing or delayed items.
I use Utopia, EasyDPS, MoveStar, DPS, and other claims systems to maintain accurate files, track move status, manage reporting, and connect members, agents, carriers, and claims offices.
Earlier, I led customer service operations in recycling and oil services, supported fleet and account activity, and built logistics, import-export, billing, and financial records experience. I bring professional fluency in English and Spanish.
