Diego Rincon
@diegorincon
Highly effective leader in customer operations and logistics management.
What I'm looking for
I am a highly effective leader with a proven track record of establishing credibility and trust at all organizational levels. My experience spans across customer operations, logistics, and supply chain management, where I have successfully planned and implemented projects to improve processes and ensure the development of enterprise software and business functions.
Currently, I serve as a Customer Operations Leader at SARK-4PL, where I partner closely with organizational leaders to ensure strategic alignment and operational readiness. My focus on human-centered design has allowed me to lead high-impact transformation initiatives, contributing to the overall success of the business. Previously, I held managerial roles where I applied Lean process management principles to foster a culture of continuous improvement and efficiency.
With extensive experience in optimizing supply chain processes and managing cross-functional teams, I am adept at implementing ERP systems and developing strategic initiatives that drive organizational objectives. My strong analytical and leadership abilities have been instrumental in enhancing service levels and reducing costs across various sectors.
Experience
Work history, roles, and key accomplishments
Customer Operations Leader
SARK-4PL
Jul 2020 - Present (4 years 11 months)
Leading customer operations initiatives by aligning processes with organizational strategy, focusing on operational readiness and product insights. Responsible for high-impact transformation initiatives and creating process roadmaps with a human-centered design approach.
Customer Operations Manager
ECKMAN COULTER
Oct 2016 - Sep 2018 (1 year 11 months)
Managed customer operations using Lean principles to foster continuous improvement. Oversaw a team of Process Analysts and maintained communication with functional departments to enhance data processing and operational efficiency.
Logistics Director - Technical Director
EHEALTHCARE
Feb 2007 - Nov 2016 (9 years 9 months)
Managed end-to-end supply chain processes, optimizing procurement, logistics, and distribution. Led cross-functional teams and implemented ERP systems to enhance service levels and reduce costs.
Head of Logistics
ARBOQUIMICA
Mar 2005 - Apr 2006 (1 year 1 month)
Oversaw logistics operations for chemical product delivery, ensuring timely transportation and inventory control. Achieved high on-time delivery rates and managed local and export orders.
Logistics Analyst
PRAXAIR
Feb 2004 - Mar 2005 (1 year 1 month)
Led medical oxygen delivery operations, managing route planning and inventory control. Achieved exceptional on-time delivery rates while maintaining cost efficiency.
Education
Degrees, certifications, and relevant coursework
Escuela de Organización Industrial
Master, Logistics
2004 - 2005
Master in Logistics.
Universidad EAFIT
Bachelor, Production Engineering
1993 - 1998
Production Engineer.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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