Ananya singh Chauhan
@ananyasinghchauhan
I lead data-driven operations and delivery teams that improve SLAs, turnaround times, and cross-functional execution.
IndiaWhat I'm looking for
I'm currently realigning cross-department delivery at Stellent.ai, restoring ownership, resetting stalled milestones, and giving leadership real-time visibility through structured tracking cadences.
Previously, I owned end-to-end operations for Namma Yatri / SuperK, leading Team Leaders and front-line teams across mobility-tech and hyperlocal commerce. I managed KPI reporting, capacity planning, shift rosters, stakeholder coordination, SOP standardization, escalations, and MIS dashboards to keep delivery on track.
At Futwork, I led collections, customer support, and customer-care operations for Diallo / Quicklend, Physics Wallah, and uFaber. I improved resolution rates by 35%, maintained 97% SLA compliance and 95%+ CSAT, and reduced complaint turnaround time by 30% while sustaining 96% CSAT.
With an MBA in Operations and a Ph.D. in Management Studies in progress, I bring a structured, data-driven approach to scaling teams, processes, and service delivery.
Experience
Work history, roles, and key accomplishments
Project Manager
Stellent.ai
Jul 2026 - Present (2 months)
Realigned delivery across multiple departments, diagnosing root causes of delays and re-establishing clear ownership and accountability with department heads. Introduced structured status cadences and tracking mechanisms, giving leadership real-time visibility into progress across teams.
Education
Degrees, certifications, and relevant coursework
Birla Institute of Technology, Mesra, Ranchi
Doctor of Philosophy, Management Studies
2025 -
Pursuing a Ph.D. in Management Studies at Birla Institute of Technology, Mesra, Ranchi.
Birla Institute of Technology, Mesra, Ranchi
Master of Business Administration, Operations
2023 - 2025
Grade: 8.63/10
Completed an MBA in Operations with a CGPA of 8.63/10.
Indian Institute of Business and Management, Patna
Bachelor of Business Administration, Business Administration
2019 - 2022
Grade: 8.28/10
Completed a BBA with a CGPA of 8.28/10.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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