Anand Srivastava

Led global Workforce Management (WFM) transformation and setup across the US, UK, Australia and South Africa, supporting client acquisitions through RFP/RFI and rate negotiations. Governed AI-augmented forecasting and workforce planning for 10,000+ employees, and built/scaled a 100+ person WFM Center of Excellence with global command centers to improve forecast accuracy and scheduling efficiency.

Led PMO, IT Resource Management and third-party management for Global Operations & Automation, supporting 2,500+ resources across the US, UK, Hong Kong, India and China. Managed end-to-end vendor governance (onboarding/offboarding, billing lifecycle, PO/PR, invoicing and contract renewals) and drove RTB/CTB/CTA workforce optimization with headcount forecasting to improve operational efficiency and

Managed WFM and onboarding for global client portfolios across the US, UK and Europe, and built/scaled a 25+ member WFM Center of Excellence covering planning, scheduling, analytics and Global Command Center operations. Owned financial governance through budgeting, forecasting and P&L support, including RFP support, vendor invoicing and productivity improvement.

Set up Jio’s WFM function for a greenfield telecom project, supporting workforce operations for 20,000+ employees across PAN India. Built and led a 100+ member WFM Center of Excellence covering forecasting, scheduling, vendor management, financial governance and command center operations to drive productivity improvement.

Led workforce planning, productivity management and transition projects for the India region by driving accurate forecasting, staffing models, scheduling and budgeting. Improved service levels and cost efficiency through strategic capacity planning, scenario forecasting and RFP support in coordination with HR, operations and workforce analytics teams.

Produced workforce and business performance reports to track productivity, trends and management insights. Led forecasting, scheduling and headcount optimization to improve efficiency and service delivery.

Managed North American WFM operations, including scheduling, skill-based allocation and real-time staffing. Supported AT&T operations across US and UK sites through headcount monitoring, forecasting and reporting.

Provided real-time headcount monitoring and supported Universal Device and Service operations to maintain workforce visibility. Delivered technical support aligned to monitoring and service workflows.

Completed a Master of Business Administration in Operations Management from Amity University, Noida from 2016 to 2018.

Completed a Bachelor of Technology in Mechanical Engineering at Kurukshetra University from 2007 to 2011.