At Data Dynamics Software Solutions Pvt. Ltd., I supported the company-owned StorageX product and customer environments involving Microsoft Azure ANF, Active Directory, File Services and cloud computing. I coordinated projects and supported execution and implementation activities.
I delivered customer support within SLA, resolved critical issues, and analyzed recurring alerts to implement solutions that reduced repeat incidents. I also built and maintained technical knowledge-base documentation for operational continuity.
At ESDS Software Solutions IT Ltd., I progressed through technical roles to General Manager IT. I supported solutions architecture for 2,500+ servers hosted for 100+ customers, and worked on Active Directory, DNS, DHCP and Group Policy environments, including migrations and deployments.
