At Capline Services Pvt. Ltd., I provide end-to-end IT support to 29 in-house US dental offices and manage dental practice management software and related portals. I coordinate with office staff and vendors to resolve issues.
I manage and supervise a team of 6 IT support members, assign tasks, track productivity, and act as the escalation point for open issues. I also lead team meetings and maintain documentation and checklists.
My work at Capline Services includes administering Google Workspace and Active Directory, supporting VoIP CRM systems, and configuring cloud backups with CrashPlan Pro. I monitor productivity with ProHance and help ensure continuity through Site24x7 monitoring and regular backup checks.
Earlier, I delivered customer support at Emerging World Solutions and was promoted to Assistant Support Manager within 3 months of joining. I also worked as an Assistant Team Leader at Cefnogi Solutions and taught and mentored students at E-Learners Career Courses Pvt. Ltd.
