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Fiwa Maria Mendez

@fiwamariamendez

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Brand Coordinator and Design Management professional focused on customer-focused digital content and brand strategy.

United Kingdom

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What I'm looking for

I’m looking to grow in brand coordination and digital marketing where I can lead projects, manage multiple clients, and use trend analysis and creative strategy to deliver customer-focused content and measurable improvements in satisfaction.

I’m a creative, detail-oriented Design Management professional with experience in brand coordination, digital marketing, customer relations, and content management across UK and international environments. I’m known for strong stakeholder management, clear communication, and turning analytical insights into customer-focused solutions.

As a Brand Coordinator / Director of Ideation at Idea Box (January 2025 – April 2026), I managed branding, social media, and client communications for multiple accounts at once, delivering seamless coordination between teams and stakeholders. I developed and delivered tailored client presentations and brand pitches, conducted detailed design and brand analysis to align business goals with client expectations, and successfully managed content and branding for 6 clients simultaneously.

Previously, as a Compliance Resolution Manager at OVO Energy (April 2022 – September 2024), I resolved high-level complaints to achieve excellent customer satisfaction results, improved first-contact resolution rates, and contributed to training initiatives using detailed trend analysis. I also bring operational experience from a part-time Receptionist role at Ramada by Wyndham Coventry, alongside my Master’s in Design Management (graduated with Distinction).

Experience

Work history, roles, and key accomplishments

Brand Coordinator & Director

Idea Box

Jan 2025 - Apr 2026 (1 year 3 months)

Managed branding, social media, and client communications for multiple accounts, coordinating between teams and stakeholders to deliver customer-focused digital content strategies. Led brand analysis and client pitch presentations and handled end-to-end content/branding for 6 clients simultaneously.

Social Media Strategy Client Communication Content Management Presentation Stakeholder Management Project Coordination Team Collaboration

Compliance Resolution Manager

OVO Energy

Apr 2022 - Sep 2024 (2 years 5 months)

Resolved high-level customer complaints while improving first-contact resolution through proactive communication and problem-solving. Analyzed complaint trends to support training/coaching initiatives and managed high-volume customer email queues to sustain strong CSAT performance.

Complaint Resolution CSAT First Contact Resolutions Trend Analysis Training Support Customer Experience Problem Solving Communication

Receptionist

Ramada By Wyndham Coventry

Jun 2021 - Mar 2022 (9 months)

Provided front-desk and guest support in a fast-paced hospitality environment by managing check-ins, customer coordination, and daily operational tasks alongside academic commitments. Supported stock management and administrative duties while delivering professional customer service.

Front Desk Operations Customer Service Hospitality Administration Stock Management Administrative Support Communication Skills

Education

Degrees, certifications, and relevant coursework

Coventry University

Master’s degree in Design Management, Design Management

2021 - 2022

Grade: Distinction

Completed a Master’s in Design Management (graduated with Distinction), building expertise in creative strategy, stakeholder collaboration, and design management across multidisciplinary projects.

National Institute of Fashion Technology

Bachelor’s degree in Design & Communication, Design & Communication

2016 - 2020

Grade: GPA 8+

Earned a Bachelor’s in Design & Communication, specializing in Fashion Communication with coursework across journalism, photography, project management, graphic design, space design, fashion media, and fashion thinking; achieved GPA of 8+.