Ana María Elizondo Granda
@anamaraelizondogrand
Customer service and technical support advisor skilled in premium electronics troubleshooting.
Costa RicaWhat I'm looking for
I am a dedicated and empathetic Customer Service and Technical Support Advisor with experience providing expert support for premium electronics and computer systems. I diagnose application and OS issues, resolve payment-system problems, and consistently prioritize client satisfaction.
I have mentored and onboarded new team members, delivering technical training and reinforcing quality service standards while working in fast-paced contact center environments. My background includes warehouse operations and facility support, reinforcing my adaptability and operational awareness.
I am committed to continuous learning—holding certifications in customer service, business Excel, and advanced English—and I bring assertive, empathetic communication, problem-solving, and a proactive attitude to every team I join.
Experience
Work history, roles, and key accomplishments
Technical Support Advisor
Concentrix
May 2024 - Jul 2025 (1 year 2 months)
Provided expert technical support via phone and live chat for premium electronics and computer systems, diagnosing application, OS, and payment issues while mentoring and onboarding new team members to improve service quality.
Warehouse Assistant
Tiendas Ekono
Dec 2019 - Jan 2020 (1 month)
Managed order preparation, product labeling, and inventory data entry for the e-commerce division, coordinating packaging and shipment logistics to meet client specifications and deadlines during seasonal peak.
Facility Support Staff
Multiservicios Asira S.A.
Mar 2013 - Sep 2013 (6 months)
Maintained cleanliness and orderliness across airport terminals and operational areas, ensuring compliance with safety and hygiene standards at Juan Santamaría International Airport.
Education
Degrees, certifications, and relevant coursework
IIInstituto Nacional de Aprendizaje (INA)
Certificate, Business / Excel
Completed a 48-hour Business Excel course at Instituto Nacional de Aprendizaje (INA) in May 2025.
IIInstituto Nacional de Aprendizaje (INA)
Executive Technician, Customer Service / Marketing
Completed an Executive Technician program in Customer Service with a Marketing focus, awarded in July 2024.
IIInstituto Nacional de Aprendizaje (INA)
Certificate, English Language
Completed an Advanced Intermediate English Program totaling 600 hours, finished in December 2023.
Ministry of Public Education (MEP), Puriscal
High School Diploma, General Secondary Education
Awarded a High School Diploma from the Ministry of Public Education (MEP) in Puriscal in 2021.
COASE
Certificate, Private Security
Completed a Basic Private Security Course including psychological evaluation, firearms handling test, and fingerprinting in October 2019.
IIInstituto Nacional de Aprendizaje (INA)
Certificate, Food Safety / Handling
Completed a Food Handling certification at INA in December 2018.
NUNational Technical University (UTN)
Certificate, Information Technology / Office Software
Completed a Basic Microsoft Office course at the National Technical University (UTN) in August 2017.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
Interested in hiring Ana María ?
You can contact Ana María and 90k+ other talented remote workers on Himalayas.
Message Ana MaríaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
