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Ana Lopes

@analopes5

Dictionary Analyst at CGA by NIQ who curated lexical datasets and checked dictionary entries for accuracy and consistency.

United Kingdom

Message

At CGA by NIQ, I analysed and structured lexical data for digital dictionaries and language-processing tools. I curated words, definitions, pronunciations, and grammatical information, and checked entries for accuracy and consistency.

I used Excel to clean, filter, and organise lexical datasets, applying conditional formatting, data validation, and custom formulas to support data integrity.

At Awin, I supported clients with webpage enquiries, checked whether profiles were complete, and helped set customers live. Earlier, I assisted customers in sales roles at Booking.com, JD Sports, and Primark.

Experience

Work history, roles, and key accomplishments

Dictionary Analyst

CGA by NIQ

Jun 2024 - Apr 2026 (1 year 10 months)

Analysed and structured lexical data to support digital dictionary development. Performed quality assurance on dictionary entries and ensured data consistency using Excel.

Excel Data Cleaning Data Validation Quality Assurance Language Data Conditional Formatting

Global Customer Support Assistant

Awin

Sep 2023 - Nov 2023 (2 months)

Supported clients with webpage enquiries, qualified them for the programme, and verified profile completeness. Oversaw customer account enquiries and resolved service complaints to ensure satisfaction.

Customer Support Complaint Resolution Account Management Communication Skills

Sales Advisor

Booking.com

Sep 2021 - May 2023 (1 year 8 months)

Provided efficient customer service and information about products and services. Worked as a team to improve productivity and learned new skills daily.

Customer Service Sales Teamwork Communication Skills

Sales Assistant

JD Sports

Oct 2019 - Aug 2020 (10 months)

Cultivated excellent customer relationships by providing helpful and attentive service in store and online. Performed closing duties and assisted in stockroom during busy periods.

Customer Service Sales Stock Management Communication Skills

Sales Assistant

Primark

Mar 2015 - Sep 2018 (3 years 6 months)

Performed excellent customer service to increase store purchases. Processed cash and card payments efficiently during busy periods.

Customer Service Sales Cash Handling Communication Skills

Work Experience

Premier Inn Hotel

Mar 2017 - Apr 2017 (1 month)

Worked with food and beverage staff to greet customers and deliver exceptional food. Offered guests necessary supplies and maintained cleanliness in common areas.

Customer Service Hospitality Housekeeping

Work Experience

Hilton Hotel

Oct 2015 - Oct 2015 (0 months)

Cleaned rooms to guest satisfaction, including dusting, vacuuming, and waste removal. Learned room maintenance standards and cleaning procedures.

Housekeeping Cleaning Attention To Detail

Education

Degrees, certifications, and relevant coursework

Code First Girls

JavaScript Certificate, JavaScript

2023 - 2023

Completed a JavaScript certificate, learning to implement dynamic features on webpages beyond HTML and CSS.

Open Classrooms

Digital Marketing Skills Bootcamp, Digital Marketing

2023 - 2023

Completed a Digital Marketing Skills Bootcamp funded by the Department for Education, covering marketing solutions, target customer identification, and SEO optimization.