Ana Gonçalves
@anagonalves
I deliver multilingual customer service and tourism support across Portuguese, English, and Spanish.
PortugalWhat I'm looking for
I'm currently a Customer Service Representative at Telus Digital, providing product and policy information, resolving complaints, and processing refunds, invoices, and payments.
I've also supported guests as a receptionist at Casino Park Hotel and a Tour Escort at Douro Heritage, leading tours, managing logistics, and sharing the Douro region's culture and history. With a degree in Modern Languages and C1 English and Portuguese, I bring strong communication, writing, and cross-cultural skills.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Telus Digital
May 2026 - Present (5 months)
Provided accurate information about products, services, policies and procedures, resolved complaints and issues, managed processing of refunds, invoicing and payment processing, documented interactions with customers, and worked with internal teams to resolve complex issues.
Tour Escort
Douro Heritage
Sep 2025 - Nov 2025 (2 months)
Led tourists on river and land tours, provided information about the culture and history of the Douro region, ensured smooth trips by managing logistics and resolving issues, and assisted guests throughout the journey.
Internship as Receptionist
Casino Park Hotel
Aug 2025 - Aug 2025 (0 months)
Welcomed guests, managed check-in and check-out, handled reservations, and provided customer service.
Waitress
Dalicious
Dec 2013 - Dec 2019 (6 years)
Received customers, presented menus, recommended popular products, took orders, served food and drinks, and cleaned tables and prepared the working area.
English Teacher
Angel de la Guarda School
Jan 2018 - Jul 2018 (6 months)
Organized classes, prepared materials and activities, assigned homework and exercises, and kept records of students' attendance and grades.
Education
Degrees, certifications, and relevant coursework
University of Coimbra
Bachelor’s Degree, Languages not further defined, Literature and linguistics, Language acquisition
2022 - 2025
Activities and societies: Level A2 in French; Level C1 in English; Knowledge of linguistics and grammar of French and English; Knowledge of French literature; Knowledge of English and American cultures and literatures.
Bachelor's Degree in Modern Languages, specializing in Anglo-American Studies, from 2022 to 2025.
University of Tasmania Wicking Dementia Research and Education Center
Massive Open Online Course, Dementia Prevention
2022 - 2022
Completed a Massive Open Online Course on Preventing Dementia in 2022.
University of Tasmania Menzies Institute of Medical Research
Online Course, Multiple Sclerosis
2022 - 2022
Completed an online course on Understanding Multiple Sclerosis in 2022.
University of Tasmania Wicking Dementia Research and Education Center
Massive Open Online Course, Traumatic Brain Injury
2022 - 2022
Completed a Massive Open Online Course on Understanding Traumatic Brain Injury in 2022.
University of Tasmania Wicking Dementia Research and Education Center
Massive Open Online Course, Dementia
2022 - 2022
Completed a Massive Open Online Course on Understanding Dementia in 2022.
University of Madeira
Course, Portuguese Language
2022 - 2022
Completed a Portuguese as a Non-Native Language Course at elementary level in 2022.
University of Madeira
Course, Portuguese Language, Literature, and Culture
2021 - 2021
Completed a course on Portuguese Language, Literature, and Madeiran Culture in 2021.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Skills
Interested in hiring Ana?
You can contact Ana and 90k+ other talented remote workers on Himalayas.
Message AnaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
