Anadelia Sardella Bistué

Identified optimization, digitalization, and automation opportunities through business process analysis and AS IS / TO BE modeling, facilitating the definition of transformation initiatives. Prioritized initiatives based on impact, effort, feasibility, and expected return, preparing executive recommendations and implementation roadmaps.

Created and consolidated the Digital Transformation Unit, defining the operating model, service catalog, and value proposition to drive transformation and automation projects. Managed the full project lifecycle from requirements to support, applying agile methodologies and using Azure DevOps for tracking.

Transformed a technology services unit through continuous improvement initiatives, optimizing processes and reinforcing service quality. Directed project and BPO operations management, including strategic and operational planning, coordination of multidisciplinary teams, and resource management.

Directed the operation of an IT service for second-level technical incident management for Vodafone with over 800,000 annual incidents and a multidisciplinary team of more than 200 professionals. Led the functional design of an automation solution that reduced average resolution time by 30%.

Performed functional analysis for the HR management application of SERGAS.

Coordinated applications in the HR management area of SERGAS.

Provided technical support for applications in the HR management area of SERGAS.

Completed an Executive MBA at IESIDE in 2017.

Earned a degree in Computer Science Engineering in 1994, homologated in Spain in 1998.

Holds the Project Management Professional (PMP) certification.

Certified as a Scrum Master.

Certified in ITIL V3.

Certified in ITIL V4 Foundations.

Certified in CMMI for Development v1.3.

Certified in CMMI Services Supplement.

Grade: B2

Achieved the First Certificate in English.