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Amy Kasing

@amykasing

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Senior engineering manager driving scalable systems, ML-driven automation, and operational excellence.

United States

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What I'm looking for

I seek a leadership role where I can drive scalable system design, mentor engineering teams, apply ML-driven automation, and foster cross-functional collaboration in an outcomes-focused, agile environment.

I am a Senior Engineering Manager with a strong record of leading distributed Agile teams to deliver scalable, reliable systems and product innovations. I specialize in applying machine learning, microservices, and cloud-native patterns to improve performance, observability, and customer outcomes.

At Salesforce I led initiatives that delivered 40 million emails monthly, reduced after-hours incidents by 20%, cut cycle time nearly 80%, and eliminated 99% of bot opens via the company’s first AI + Golang microservice. I promote servant leadership, mentor high-performing teams, and drive cross-functional collaboration to align engineering and product roadmaps.

I build operational guardrails, dashboards, and processes that reduce support overhead and increase predictability. I am committed to continuous improvement, accessible product experiences, and creating sustainable engineering practices that scale with the business.

Experience

Work history, roles, and key accomplishments

Current

Senior Engineering Manager

Current

Salesforce

Jan 2017 - Present (9 years)

Led distributed engineering teams to deliver scalable systems and product innovations, enabling consistent delivery of 40M emails/month and reducing after-hours incidents by 20% through guardrails and ML-driven services.

Team Leadership Machine Learning Golang Kubernetes Microservices Observability Agile Scrum

Manager, CRM Implementations

IBM

May 2016 - Dec 2016 (7 months)

Launched CRM implementation and integration projects that improved customer satisfaction by 20% and reduced implementation time ~15% by instituting KPIs, shared documentation, and peer training.

Project Management Stakeholder Management Process Optimization SaaS Platforms

Operations Manager, Client Support

Silverpop - IBM

Mar 2014 - Apr 2016 (2 years 1 month)

Improved escalation processes and cross-department communication, enabling resolution of 10 backlog issues in 3 months and enhancing visibility with metrics and executive reporting.

Escalation Management Cross Functional Collaboration Service Level Objectives Process Improvement

Technical Team Lead

Silverpop - IBM

Mar 2008 - Feb 2014 (5 years 11 months)

Led senior support operations and technical initiatives, reducing open backlog from >700 to <400 cases and cutting resolution time for specific cases by over 90% via a custom PHP database tool.