Amy Jackson
@amyjackson
I am an experienced billing and customer service specialist with 20 years in retention and technical support.
United StatesWhat I'm looking for
I am a seasoned billing and customer service specialist with over 20 years supporting retention, billing and remote technical support. I focus on clear communication, thorough documentation, and resolving customer issues efficiently.
I have extensive work-from-home experience as a Retention Administration Specialist providing 24/7 IT support for major clients, managing high volumes of calls and corporate emails, and performing quality assurance on sales calls to improve representative performance.
I hold an IT Technology Specialist certification from My Computer Career (4.0 GPA) and practical logistics experience at Toyota Material Handling, including SAP, RF scanning, kitting, and forklift certification. I leverage strong computer literacy and Microsoft Office 365 skills to streamline billing, documentation, and retention processes.
Experience
Work history, roles, and key accomplishments
OPS Service and Parts Associate
Toyota Material Handling
Jul 2022 - May 2023 (10 months)
Performed cycle counts, order picking, unpacking, kitting and packaging for client shipments while verifying orders for shipping. Operated SAP and RF handheld scanners and maintained forklift, tugger, and pallet jack certifications to support warehouse operations.
Retention Administration Specialist
Plumchoice
Aug 2013 - May 2022 (8 years 9 months)
Provided work-from-home customer service, billing and retention support for enterprise clients (HP, Cox, Avast, Samsung, etc.), managing high volume calls and corporate emails. Served as Quality Assurance Specialist for recorded HP sales calls using a grading scale to assess call quality.
Education
Degrees, certifications, and relevant coursework
My Computer Career
IT Technology Specialist Certificate, Information Technology
2018 -
Grade: 4.0 GPA
Completed IT Technology Specialist program with IT certifications and a 4.0 GPA in 2018.
Columbus North High School
High School Diploma, High School
High School Diploma awarded in June 1987.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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