Amy Bass

I’m a strategic, versatile business professional with 7+ years spanning administrative operations, workforce management, and entrepreneurship. I’m organized, deadline-driven, and collaborative, with strengths in process improvement, customer service, and clear communication.

As Business Owner and Operator at SAGE SPARROW DESIGN WORKS, I lead day-to-day operations and strategic planning aligned to mission, values, and goals. I negotiate vendor and client agreements, plan and execute print and social campaigns, and analyze sales data to shape pricing and promotional strategies.

I also oversee order fulfillment, shipping accuracy, returns, and customer satisfaction, while maintaining bookkeeping, budgeting, expense control, and audit readiness. From inventory management to inbound and outbound shipments, I focus on quality assurance and reliable execution.

Earlier, at COLONY BRANDS, I supported call center performance through data monitoring and reporting, tracking inbound/outbound volume, customer feedback, and resource availability. I built forecasts and staffing plans, allocated workload across multiple services and teams, and delivered customer support via phone, chat, and email with quality and accuracy.