At Konecta, I develop Power BI dashboards and reporting solutions that track operational KPIs for management and enterprise stakeholders. I also automate recurring reports and data refresh workflows with Power Automate and Power Query, reducing manual reporting effort by approximately 40%.
At Alhayat Digital, I redesigned Bitrix CRM workflows to reduce patient data processing time by 20%. I also helped develop a demand-based KPI scheduling dashboard with the workforce management team, contributing to a 15% reduction in operational costs.
Across my data analyst roles, I’ve analyzed performance and operational data, maintained reporting across CRM platforms, and created dashboards and KPI reports. My experience spans healthcare, contact center operations, and other customer operations accounts.
