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Amos Ilori

@amosilori

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Sales representative at House of Shafaq who converted 10–20% of 100+ weekly cold prospects into booked appointments.

Nigeria

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What I'm looking for

I’m interested in applying my customer conversation and follow-up experience to prospect outreach, lead qualification, objection handling, and sales conversations with U.S.-based prospects.

At House of Shafaq, I engaged 100+ cold prospects weekly and converted 10–20% into booked appointments for video and content services. I managed a pipeline of 200+ active leads and wrote objection-handling scripts that lifted appointment-to-close rates by 12%.

At Call Nimbus (HOS Software), I prospected decision-makers for UAE business setup and cloud telephony, qualifying 25% of leads. I reached 110% of monthly quota and worked with marketing on messaging that raised demo-to-close rates by 20%.

At Outsource Global, I handle client inquiries and follow-ups, use structured questions to clarify information, and coordinate with healthcare facilities and practitioners to obtain records. I track pending requests and maintain accurate case notes while handling sensitive personal information confidentially.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Outsource Global

May 2025 - Present (1 year 6 months)

Handles client interactions professionally, resolves inquiries, and conducts follow-up conversations to clarify details and obtain updated information. Coordinates with clients and healthcare facilities to obtain records and maintains accurate case notes.

Customer Service Call Handling Active Listening Issue Resolution CRM Data Entry Confidential Information Handling Time Management Excel Zoom Google Workspace WhatsApp Five9 VICIdial

Sales Representative (Setter)

House of Shafaq

Oct 2024 - Aug 2025 (10 months)

Engaged 100+ cold prospects weekly, converting 10–20% into booked appointments for video and content services. Managed a pipeline of 200+ active leads and increased monthly client acquisition by 15%.

Cold Calling Lead Qualification Pipeline Management Objection Handling Appointment Setting Sales

Quality Laboratory Technician

Avatar New Energy Materials Co. Ltd.

Nov 2024 - Apr 2025 (5 months)

Recorded and reported results accurately, followed established procedures, and communicated findings to senior colleagues. Used analytical thinking and attention to detail to investigate issues and support timely decisions.

Quality Control Data Recording Documentation Analytical Thinking Attention To Detail

Sales Representative (Setter)

Call Nimbus (HOS Software)

May 2023 - Sep 2024 (1 year 4 months)

Prospected 80+ decision-makers weekly for UAE business setup and cloud telephony, qualifying 25% of leads. Reached 110% of monthly quota and worked with marketing to raise demo-to-close rates by 20%.

Cold Calling Lead Qualification Prospecting Sales Marketing Collaboration

Appointment Setter

Zhang University

Dec 2021 - Nov 2022 (11 months)

Engaged 100+ cold prospects weekly, converting 10–20% into booked appointments and lifting lead-to-appointment conversion by 15%. Achieved 100% KPI compliance on DM volume, appointments set, and follow-ups.

Cold Calling Appointment Setting Lead Qualification KPI Compliance Follow up