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Amor Estorias

@amorestorias

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Virtual Assistant with real estate transaction support, customer coordination, and social media experience.

Philippines

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At The Matcha Tokyo, I supported daily store operations by handling customer orders and POS transactions, monitoring inventory, and assisting with administrative tasks.

As Service Supervisor at Café Amara, I coordinated staff schedules and daily operations while managing customer service, records, and operational reports. I also assisted with promotional campaigns using Canva and social media platforms.

At La Moda, I managed Facebook, Instagram, and TikTok content and customer engagement, and coordinated online orders and deliveries. I used Canva, Meta Business Suite, Trello, and Notion to support content and workflow management.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

The Matcha Tokyo

Dec 2025 - Jun 2026 (6 months)

Supported daily store operations by providing customer service, handling transactions, and assisting with administrative tasks. Completed product and service training focused on Japanese hospitality standards.
Key responsibilities:
• Processed customer orders and POS transactions while maintaining accuracy and service quality.
• Assisted with inventory monitoring, stock organization, and daily ope

Service Supervisor

Café Amara

Aug 2024 - Oct 2025 (1 year 2 months)

Supervised daily operations while supporting administrative processes, customer service, and team coordination. Managed business activities to ensure smooth workflow, quality service, and efficient operations.
Key responsibilities:
• Coordinated staff schedules, team training, and daily operational activities.
• Managed customer service, cash transactions, inventory monitoring, and operational rep

Social Media Manager

La Moda

Nov 2021 - Feb 2024 (2 years 3 months)

Managed social media platforms and supported daily online business operations for a local brand. Handled customer communication, content creation, order coordination, and administrative tasks to maintain brand presence and improve customer experience.
Key responsibilities:
• Managed Facebook, Instagram, and TikTok pages, including content planning, creation, scheduling, and customer engagement.
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