Looking for a job

Amol Barate

@amolbarate

Message

IT Operations professional specializing in Major Incident Management and ServiceNow-driven restoration.

India

Message

What I'm looking for

I’m looking to own IT service operations and Major Incident response—driving ServiceNow incident tracking, bridge call coordination, SLA management, and stakeholder communication to restore production fast and sustainably.

I’m an IT Operations professional with 6+ years of experience supporting critical production incidents through Major Incident Management, Incident Management, and IT Service Operations. I track incidents in ServiceNow, coordinate bridge calls, manage incident escalation, and communicate with stakeholders from detection to closure.

Across AML RightSource, Accenture Solutions Pvt. Ltd., and Tech Mahindra Ltd., I led bridge call updates, worked with L2/L3 teams using ServiceNow, and monitored SLAs until closure. I also support production support activities, assist with Root Cause Analysis (RCA), and contribute to Problem Management through disciplined ticket/action tracking and service restoration.

Experience

Work history, roles, and key accomplishments

Senior Analyst – AML

AML RightSource

Jan 2026 - Jan 2026 (0 months)

Supported major incident activities during critical production incidents. Tracked incidents in ServiceNow, coordinated bridge calls, and assisted with service restoration and stakeholder updates.

Major Incident Management Incident Management ServiceNow Stakeholder Management Incident Escalation SLA Management Service Restoration Production Support

Senior Analyst

Accenture Solutions Pvt. Ltd.

Sep 2024 - May 2025 (8 months)

Coordinated major incidents for production applications using ServiceNow. Led bridge call updates, monitored SLA to closure, and provided timely stakeholder communication with L2/L3 teams.

Major Incident Management Incident Management ServiceNow Stakeholder Management Incident Escalation SLA Management Production Support

Associate

Tech Mahindra Ltd.

Jan 2020 - Jul 2024 (4 years 6 months)

Managed incident and major incident tickets in ServiceNow and coordinated technical teams for service restoration. Handled bridge calls, provided stakeholder updates, and escalated critical incidents to closure.

Incident Management Major Incident Management ServiceNow Stakeholder Management Incident Escalation SLA Management Production Support Service Restoration

Assistance Coordinator

AWP Assistance India Pvt. Ltd.

Jun 2019 - Jan 2020 (7 months)

Provided service desk support for incidents and service requests. Logged, tracked, and escalated tickets while maintaining SLA compliance and facilitating service restoration.

Service Desk Support Incident Management SLA Management Incident Escalation ServiceNow