Open to opportunities

Amit Sah

@amitsah1

Message

I resolve customer issues and coordinate fast-paced esports operations.

India

Message

What I'm looking for

I'm looking for a customer support, technical support, or operations role where I can resolve issues, coordinate people and schedules, maintain accurate records, and contribute effectively in a remote environment.

I've supported customers, members, and esports participants through chat, phone, and in-person communication, resolving questions and Level 1 software, hardware, and connectivity issues. At Riot Esports Organization, I documented incidents, escalated complex issues, and helped live tournament operations run smoothly under strict deadlines.

I've also managed semi-Tier 2 esports teams, coordinated tournament participation, and handled schedules, logistics, registrations, memberships, and customer records. I'm comfortable working remotely with Microsoft Office, Google Workspace, Windows, and Zendesk.

Experience

Work history, roles, and key accomplishments

Receptionist / Member Support Associate

Thunderbolt Gym

Nov 2025 - Apr 2026 (5 months)

Served as the first point of contact for members and walk-in customers, handling inquiries through phone and in-person communication. Assisted with registrations, memberships, scheduling, payments, and general service-related questions.

Customer Service Phone Support Face To Face Communication Administrative Support Record keeping Scheduling Payment Processing

Esports Tournament Coordinator

Riot Esports Organization

Jan 2024 - Dec 2025 (1 year 11 months)

Supported tournament participants through live chat and real-time communication, resolving technical and connectivity-related questions. Provided Level 1 troubleshooting for common software, hardware, performance, and system connectivity issues.

Customer Support Technical Support Troubleshooting Live Chat Esports Operations Team Coordination Documentation Escalation Management

Esports Team Manager

Independent

Jan 2022 - Dec 2024 (2 years 11 months)

Managed semi-Tier 2 esports teams and coordinated their participation in competitive tournaments. Booked tournament slots and handled coordination with organizers and team representatives.

Esports Management Team Coordination Tournament Management Scheduling Communication Skills Logistics