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AMIT ADHIKARY

@amitadhikary

Technical Customer Success Engineer at GoKwik, delivering enterprise SaaS integrations and cutting onboarding time by 70%.

India

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At GoKwik Commerce Solutions, I guided technical teams through API and webhook integrations, event tracking, and data verification for enterprise accounts. I also partnered with customer and product teams to address workflow bottlenecks.

At Shiprocket, I managed onboarding and implementation pipelines across enterprise and mid-market accounts. I built Postman regression suites that improved launch success rates by 30%, and led partner integrations for JioMart, Ajio, Zivame, Tira, and Netmeds.

Earlier, at Speicher Consulting Services, I supported Adobe web ecosystem implementations through technical support, system configuration, and API testing. Across my work, I’ve used integration frameworks and validation guides to cut onboarding time by 70%, and Generative AI workflows to streamline customer documentation.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Success Engineer

Current

GoKwik Commerce Solutions

Jul 2022 - Present (4 years 3 months)

Guided customer technical teams through API/webhook integrations, event tracking setup, and data verification, resolving edge cases before production release. Served as primary technical partner for c-suite and marketing leads, simplifying complex backend architecture into clear business value.

API Integration Webhooks Event Tracking Data Verification Customer Success AI Tools ChatGpt Claude

Senior Solutions Specialist

Shiprocket

Apr 2025 - Jun 2025 (2 months)

Managed onboarding, technical architecture validation, and implementation pipelines across 200+ enterprise and mid-market accounts. Executed hands-on debugging of REST APIs, webhook triggers, tracking payloads, and platform SDKs using Postman and web debugging tools.

REST APIs Webhooks SDK Postman Debugging Regression Testing Knowledge Repositories

Senior Solution Engineer

Shiprocket

Apr 2024 - Mar 2025 (11 months)

Managed onboarding, technical architecture validation, and implementation pipelines across 200+ enterprise and mid-market accounts. Built QA regression suites in Postman to validate integration integrity, improving launch success rates by 30%.

REST APIs Webhooks SDK Postman Regression Testing Validation

Solution Engineer

Shiprocket

Apr 2022 - Mar 2024 (1 year 11 months)

REST APIs Webhooks SDK Postman Debugging Validation

Senior Customer Relationship Officer

Speicher Consulting Services

Nov 2016 - Apr 2022 (5 years 5 months)

Delivered enterprise-grade technical support, system configurations, and API testing for Adobe web ecosystem implementations. Diagnosed complex tracking and data synchronization errors via log inspections and structured root cause analyses.

Technical Support API Testing Adobe Root Cause Analysis Log Inspection