Looking for a job

Amine Lahmidi

@aminelahmidi

Senior Process Executive at Infosys supporting employees with technical assistance and troubleshooting.

At Infosys Brno, I worked as a Senior Process Executive, helping ensure uninterrupted technology services and support for employees. I provided technical assistance, troubleshot issues, and delivered responsive solutions.

Earlier, I worked as a Technical Support Agent at Webhelp and MIFRATEL, diagnosing issues and guiding customers through troubleshooting. At Intelcia, I assisted online shoppers in real time through chat.

Experience

Work history, roles, and key accomplishments

Senior Process Executive

Infosys

Jun 2022 - Aug 2023 (1 year 2 months)

Provided expert assistance and troubleshooting for technical issues as a Helpdesk Agent, ensuring uninterrupted technology services and support for employees.

Technical Support Troubleshooting Customer Service Help Desk

Technical Support Agent

Webhelp

Sep 2020 - May 2021 (8 months)

Diagnosed and resolved technical issues, guided customers through troubleshooting processes, and ensured their satisfaction.

Technical Support Troubleshooting Customer Service

Technical Support Agent

MIFRATEL

Jul 2019 - Sep 2019 (2 months)

Acted as a link between customers and seamless connectivity for an Internet provider in the Belgium Market, handling technical and customer service functions.

Technical Support Customer Service Troubleshooting

Purchase Assistant (Chat Agent)

Intelcia

Sep 2018 - Jul 2019 (10 months)

Provided real-time assistance and guidance to online shoppers, ensuring informed and satisfying purchasing decisions in online chat interactions on a prominent marketplace website.

Customer Service Online Chat Support Sales Support