Amima Mwongela

I am a customer service professional with over five years supporting clients across technology, education, and business development sectors. I excel in remote environments, providing prompt, accurate responses via live chat, email, and phone.

My experience includes serving as a regional representative coordinating international clients and African partners, managing onboarding, CRM documentation, and continuous service improvements. I have a track record of preparing client-focused proposals, reports, and presentations that support relationship building and retention.

I am skilled with HubSpot, Zoho, Zendesk, Trello, Asana, Microsoft Office, Google Workspace, and virtual meeting platforms, and I use these tools to streamline order management, reporting, and administrative workflows. I bring strong attention to detail, conflict-resolution abilities, and a proactive approach to resolving customer issues.

I seek roles where I can leverage cross-cultural communication and remote collaboration to improve client satisfaction and operational efficiency, while contributing to process enhancements and team success.