Raul Silva
@amiflawless
I keep enterprise endpoints, identity systems, and LAN/WLAN networks reliable across fast-paced corporate environments.
VenezuelaWhat I'm looking for
I'm supporting Stellantis and Kyndryl through Stefanini Spain, resolving 25+ daily hardware and software incidents across 300+ corporate endpoints and industrial peripherals.
I deploy systems, provision Active Directory accounts, manage Windows 10/11 and Microsoft 365 updates, and use MS SCCM for standardized software deployment and patching. Previously at Dachser Spain, I supported local branch infrastructure, Tier 2/3 incidents, Azure AD, MFA, Citrix EMEA, and new hardware and software deployments.
My background also includes hands-on hardware repair, Microsoft Office 365 support, LAN/WLAN administration, structured cabling, fiber optics, coaxial networks, and Cisco CMTS systems. I'm a Telecommunications Engineer and Cisco CCNA certified, currently expanding my Microsoft Azure Administration knowledge.
Experience
Work history, roles, and key accomplishments
Provided Tier 1–2 technical support across 300+ corporate endpoints and industrial peripherals, resolving 25+ daily incidents via ServiceNow. Managed system deployments, Active Directory provisioning, and hardware lifecycles under enterprise SLAs.
Managed local IT infrastructure across branch offices, maintaining uptime and supporting distributed users. Diagnosed and resolved Tier 2/3 incidents using Mantis Bug Tracker and Citrix EMEA environments, and integrated Azure AD and MFA.
Telecommunications Technician
Pixxel Center
Jun 2021 - Jun 2024 (3 years)
Resolved advanced software and hardware failures across computer systems and mobile devices. Provided user support within Microsoft Office 365 environments and configured LAN/WLAN network infrastructure.
Chief Technician
Alex Movilex
Dec 2019 - Feb 2021 (1 year 2 months)
Led the Smartphone Repair Department, overseeing hardware diagnostics, incident resolution, and technical workflows.
Headend Supervisor
Corporación Matrix TV
Jan 2013 - Dec 2016 (3 years 11 months)
Supervised telecommunications infrastructure including fiber optics, coaxial networks, and Cisco CMTS systems in a network operations setting.
Education
Degrees, certifications, and relevant coursework
AWS Academy
Data Center Technician, Data Center
2025 - 2026
Completed Data Center Technician training at AWS Academy from 2025 to 2026.
Adecco Learning & Consulting
Data Center Technician, Data Center
2025 - 2026
Completed Data Center Technician training at Adecco Learning & Consulting from 2025 to 2026.
AWS Educate
Introduction to Cloud 101, Cloud
2025 - 2026
Completed Introduction to Cloud 101 training at AWS Educate from 2025 to 2026.
AWS Academy
Engineering Operations Technicians, Engineering Operations
2025 - 2026
Completed Engineering Operations Technicians training at AWS Academy from 2025 to 2026.
Universidad Rafael Urdaneta
Telecommunications Engineer, Telecommunications
2006 - 2011
Earned a Telecommunications Engineer degree from Universidad Rafael Urdaneta from 2006 to 2011.
Universidad Rafael Belloso Chacín
Cisco CCNA Exploration, Networking
Completed Cisco CCNA Exploration training at Universidad Rafael Belloso Chacín, totaling 245 hours.
Universidad Rafael Belloso Chacín
Implementation of Structured Cabling & Connectivity Solutions, Structured Cabling
Completed Implementation of Structured Cabling & Connectivity Solutions training at Universidad Rafael Belloso Chacín, totaling 16 hours.
Tech stack
Software and tools used professionally
Availability
Location
Venezuela
SpainSalary expectations
Social media
Job categories
Skills
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