Ameya Gulhane
@ameyagulhane
I drive SaaS adoption, retention, and partner success across global markets.
IndiaWhat I'm looking for
At Sthapatya Software, I manage North American B2B channel partners for white-labeled SaaS, leading onboarding, API integrations, billing setup, and adoption during dedicated EST shifts. I reduced time-to-value by 30% through async Loom and Slack playbooks, maintained 98% partner retention, and used Gainsight health scores to identify and recover at-risk accounts.
Previously, I drove adoption across 20+ enterprise accounts supporting $60M+ in platform transactions. I improved net revenue retention by 15%, increased module adoption by 30%, and use Salesforce, HubSpot, Zendesk, Power BI, n8n, and AI tools to improve customer experiences and team efficiency.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Sthapatya Software Pvt Ltd
Nov 2023 - Jun 2026 (2 years 7 months)
Managed a portfolio of North American B2B channel partners on white-labeled SaaS, providing real-time support during EST shifts. Led onboarding for international reseller partners, coordinating API integrations and billing setup to get partners revenue-ready quickly.
Education
Degrees, certifications, and relevant coursework
Mumbai University
Bachelor of Engineering, Computer Engineering
Bachelor of Engineering in Computer Engineering from Mumbai University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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