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@bucaresuser
Experienced project manager with a passion for customer service.
I am Mahamadou BOURAIMA, a dedicated professional with six years of experience in customer service support, project management, and teaching. My academic background includes a master's degree in English and certifications in business and project management, which equip me with a unique blend of skills to thrive in dynamic environments.
Throughout my career, I have successfully managed projects and optimized customer service processes, enhancing user experiences and contributing to organizational growth. I am fluent in both English and French, allowing me to effectively communicate and manage multicultural teams. I am eager to leverage my expertise in a challenging role within an online-based company in the United States or Europe.
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Work history, roles, and key accomplishments
Association Homme et Environnement
Mar 2025 - Present (8 months)
Managed and oversaw various projects, ensuring timely completion and adherence to objectives. Responsible for the follow-up and assessment of project progress and outcomes.
Majorel
Jul 2019 - Jun 2021 (1 year 11 months)
Provided comprehensive customer service support, handling call transmission and reception. Assisted customers with online sales and technical support queries, and managed communications via emails and chats.
ITPNOUSSI
Sep 2009 - May 2014 (4 years 8 months)
Prepared and delivered English lessons to students. Monitored student progress, provided instruction, and assessed their performance.
Degrees, certifications, and relevant coursework
Certificate, Project management, monitoring and assessment
Completed a Certificate in Project Management, Monitoring, and Assessment. Relevant coursework included Project Writing and Management, Project Monitoring and Assessment, and International Consulting, providing a comprehensive understanding of project lifecycles.
Certificate, Business developer or creator
Obtained a Certificate in Business Development, with coursework focused on business plan writing, marketing, taxation, and management. Developed essential skills for creating and managing new business ventures.
Master’s degree, English, American Literature
Earned a Master’s degree in English with a specialization in American Literature. Coursework covered long paper writing, research methodology, and literary theory, culminating in a thesis on 'The Power of the dead in the Black American Traditional society'.
High School teacher Certificate, Education
Acquired a High School Teacher Certificate from the Teachers’ Training Institute. Studies included teaching pedagogy, teaching psychology, and child behavior, preparing for effective classroom instruction.
A Level, Literature
Completed A Level studies in Literature at the senior secondary school level. Developed strong analytical and critical thinking skills through in-depth literary analysis.
Software and tools used professionally
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