Ambar Aguilar

I’m a Virtual Assistant with 3+ years of experience providing remote administrative support, appointment scheduling, and process coordination for U.S.-based clients. I’m bilingual in Spanish and English, and I’m known for managing multiple priorities independently while maintaining high-quality standards.

In my recent healthcare role, I handled medical appointment scheduling for insured U.S. clients, coordinating 150+ appointments monthly and maintaining 95%+ customer satisfaction. I reduced average response time from 4 hours to 2 hours, validated eligibility and benefits with 98% accuracy, and supported pre-authorization processes—accelerating approvals by 30%.

Previously, I strengthened operations as an Administrative Assistant for transportation logistics, managing 100+ invoices/contracts and helping improve operational efficiency by 20% through process reorganization. Earlier, as a Receptionist / Administrative Support role, I maintained a digital archive of 1,000+ documents and automated 3 manual processes using Excel templates—always focused on accuracy, speed, and customer experience.