Fully bilingual (English & Spanish) Remote Administrative Specialist with experience in CRM management, confidential data control, and virtual practice operations. Customer Support Specialist and detail-oriented Data & Records Specialist.
NB
Looking for a job
Nicole Brumm
@nicolebrumm
Virtual Administrative Assistant at Mente Vital, coordinating 9–12 client accounts and 200+ confidential records.
PanamaWhat I'm looking for
At Mente Vital, I manage billing and remote practice operations for 9–12 active recurring client accounts. I maintain more than 200 confidential digital medical and administrative records and use Salesforce, Excel, Zoom, Teams, and Microsoft 365 to support scheduling and payment tracking.
At Alorica, on the Major League Baseball account, I provided bilingual English- and Spanish-language customer support and documented cases in Salesforce. At CEAPSI, I optimized document management and administrative follow-up processes for clinical personnel and clients.
Experience
Work history, roles, and key accomplishments
MV
Current
Founder & Virtual Practice Administrator
Mente Vital
Jan 2025 - Present (1 year 10 months)
Spearheaded full administrative, billing, and remote practice operations, coordinating 9–12 active recurring client accounts. Managed and maintained 200+ confidential digital medical/administrative records with strict accuracy and privacy standards.
CE
Clinical Services Assistant
CEAPSI
Jan 2024 - Dec 2024 (11 months)
Optimized document management and administrative follow-up processes for clinical personnel and clients.
Delivered high-volume bilingual customer support (English/Spanish) resolving complex inquiries with high customer satisfaction. Documented, tracked, and updated user cases within Salesforce CRM under rigorous SLAs.
Education
Degrees, certifications, and relevant coursework
ME
M.Sc. in Higher Education
M.Sc., Higher Education
Completed a Master of Science in Higher Education in 2026.
MP
M.Sc. in Clinical Psychology
M.Sc., Clinical Psychology
Completed a Master of Science in Clinical Psychology.
BP
B.Sc. in Psychology
B.Sc., Psychology
Completed a Bachelor of Science in Psychology.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PanamaAuthorized to work in
United StatesSalary expectations
60k+ USD
Job categories
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