At BT Group, I coordinate customer delivery projects from initiation through completion, tracking milestones and risks while keeping customers and internal teams updated. My work has contributed to delivery success rates above 98%.
Before this, I was a Senior Technical Support Specialist at BT Group, supporting enterprise clients across Europe and Latin America in English, Spanish, and Portuguese. I documented incident resolution in ServiceNow and worked with engineering teams to maintain 98–100% SLA compliance.
My earlier experience includes more than two years as a lawyer in Brazilian legal services and compliance, managing case workflows from documentation to resolution. I also spent more than four years as a legal intern in Brazilian Courts and Public Institutions.
I bring a background in Law and compliance to customer support and operations, including careful data verification and risk assessment. I hold a postgraduate qualification in Tax Law and Procedure and a bachelor's degree in Law.
