Open to opportunities

Adedunni Ibrahim

@adedunniibrahim

Message

Detail-oriented operations and customer support professional building PMP-ready project management skills.

France

Message

What I'm looking for

I want to contribute to project delivery within an experienced project management team—bringing organised project coordination, accurate reporting, and stakeholder communication, while applying my PMP training in planning, scheduling, risk management, and PMO best practices.

I’m a highly organised, detail-oriented professional with over 13 years’ experience supporting business operations, documentation, customer service and cross-functional teams within the banking sector. I coordinate multiple priorities while maintaining high accuracy, including maintaining 99%+ accuracy in records and supporting timely resolution of customer and operational issues.

Currently undertaking Project Management Professional (PMP) Training, I’m strengthening practical skills in project planning, scheduling, stakeholder communication, risk management, project reporting and PMO best practices. I also bring advanced Microsoft Excel reporting capabilities—producing operational and project-related reports, tracking progress, and using data analysis to support process improvement and governance.

Experience

Work history, roles, and key accomplishments

Current

PMP Training Programme

Current

Prime Careers UK

Undertaking Project Management Professional (PMP) training covering project lifecycle, planning and scheduling, stakeholder/risk management, monitoring and control, and project reporting. Completed practical activities including charter development, WBS, risk registers, Gantt charts, stakeholder analysis, and weekly status reporting.

Project Management PMBOK Planning And Scheduling Monitoring Risk Register Status Reporting Project Reporting Governance Project Charter Development Gantt Charts Stakeholder Analysis

Customer Support Specialist

Access Bank PLC

Apr 2019 - Dec 2024 (5 years 8 months)

Coordinated communication across departments to resolve customer and operational issues within strict service level agreements. Prepared operational reports, maintained project-related documentation for management review, and supported compliance and operations teams to improve workflow efficiency.

Customer Service Operational Reporting Documentation Document Control Project Documentation Cross functional Coordination Stakeholder Communication Compliance Coordination Process Improvement

Client Service & Data Operations Officer

Diamond Bank PLC

May 2012 - Mar 2019 (6 years 10 months)

Produced weekly operational reports to support management decision-making and coordinated documentation to ensure records were complete, organized, and compliant. Monitored operational activity, resolved discrepancies with stakeholders, and supported process improvements that reduced reporting errors by 25%.

Operational Reporting Documentation Document Control Compliance Data monitoring Stakeholder Communication Process Improvement Microsoft Office