Amarildo Elezi

Architect and develop scalable Pega solutions across versions 7.2, 8.5, and 8.7, managing full upgrade lifecycles and ensuring adherence to best practices. Lead integration of Pega with mobile and ATM platforms using REST/SOAP APIs, Connect SQL, and API gateways, delivering core banking products including Loan Origination, Credit Cards, Overdraft, Customer Registration, Claims, and International M

Managed end-to-end billing operations using SAP BRIM – Convergent Charging, covering BITS, Charge Plans, Rating/Re-rating, and Subscriber management. Led the Fiscalization Project, coordinating between finance, development, and business teams to design invoice reconciliation flows and ensure regulatory compliance with Ministry of Finance requirements.

Delivered first and second-line technical support for internet and TV services to residential clients. Diagnosed and resolved hardware and software issues, maintaining high customer satisfaction and fast resolution times.

Monitored antenna stations and BTS systems; supported technical maintenance and bug resolution in telecom infrastructure.

Certified Pega System Architect (CPSA) certification from Pegasystems, ongoing since February 2025.

Grade: 9.7/10

MSc in Telecommunications Engineering with a thesis on SFN merging, guard interval issues, and delays in DVB-T2 receivers. Achieved a GPA of 9.7/10.

Grade: 8.5/10

BSc in Telecommunications Engineering with a thesis on GPS technology in optimizing car navigation. Achieved a GPA of 8.5/10.