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Rinalda Borici

@rinaldaborici

Solution architect at BKT who centralized Application Support and strengthened 24/7 digital banking resilience.

At Banka Kombëtare Tregtare (BKT), I established and centralized the Application Support Department (L1/L2), achieving a strategic objective that had gone unmet for a decade. I improved incident response times by 30% and helped ensure uninterrupted 24/7 uptime across digital channels.

Earlier, at Intesa Sanpaolo Bank Albania, I led the end-to-end upgrade of the Mobile Banking ecosystem and modernized the ECA Credit application. At Validata Group, I led QA and automation engagements for European banks, introducing CI/CD testing practices that reduced time-to-market by 25%.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager-Solution Architect

Current

Banka Kombëtare Tregtare (BKT)

Apr 2021 - Present (5 years 6 months)

Established and centralized the Application Support Department (L1/L2) within 12 months, achieving a 100% strategic objective unmet for a decade. Improved incident response times by 30% and ensured uninterrupted 24/7 uptime across digital channels.

IT Service Management Incident Management Problem Management KPI Tracking Change Management Vendor Management Business Continuity Planning Digital Channels Strategic Planning

Deputy Test Manager & Automation Engineer

Validata Group

Apr 2018 - Apr 2021 (3 years)

Led international QA and automation engagements for Tier-1 European banks, enabling on-time deployment of major core banking migrations. Implemented CI/CD testing practices, reducing time-to-market by 25%.

Jira Selenium SQL Confluence Agile Scrum CI CD Testing Automation QA Strategy Stakeholder Management

IT Second-Level Support Specialist

Intesa Sanpaolo Bank Albania

Jul 2007 - Apr 2018 (10 years 9 months)

Managed the administration and maintenance of the Oracle Flexcube Core Banking system, ensuring high availability and seamless integration. Led the successful end-to-end upgrade of the Mobile Banking ecosystem.

Oracle Flexcube Core Banking System Integration Testing SLA Management Project Leadership Application Security Patch Management

Programmer (Java/C++)

EXPERT Programming

Jan 2006 - Apr 2006 (3 months)

Worked as a programmer using Java and C++.

Java C++

Computer Instructor

ISSET Center

Mar 2003 - Jun 2005 (2 years 3 months)

Delivered training in Windows OS and Microsoft Office to student and professional learners.

Windows Microsoft Office Training

IT Specialist – Core Banking & IT Operations

Intesa Sanpaolo Bank Albania

Provided frontline support for bank staff across digital systems and internal tools. Conducted monitoring, user access administration, backup procedures, and financial closure routines.

IT Support User Access Administration Backup Procedures Financial Closure Compliance IT Infrastructure

SWIFT Administrator / Payments Operations

Intesa Sanpaolo Bank Albania

Administered SWIFT infrastructure, backups, database maintenance, AECH & RTGS compliance. Ensured secure and uninterrupted messaging and payment services.

Swift Database Maintenance AECH RTGS Payments Operations Compliance

Education

Degrees, certifications, and relevant coursework

University of Tirana

Bachelor's degree, Informatics (Computer Sciences)

2002 - 2007

Pursued a degree in Informatics (Computer Sciences) with coursework in programming, networks, database management, software engineering, and security systems.