At JhaJi Store (Mithila Pickles & Chutneys Pvt. Ltd.), I oversee daily dispatch operations across the D2C website and marketplace channels, with a focus on accurate fulfillment and last-mile execution.
I developed a state-wise courier allocation framework using RTO performance, delivery SLAs, and regional serviceability. This work reduced RTO exposure by 30%.
I also developed the end-to-end NDR management process with the customer support team, using action categories to guide follow-up and limit RTO escalations. I built order-status reporting to track delivery performance and courier effectiveness.
I implemented FIFO-based inventory allocation and built a logistics tech stack from manifest generation through NDR pipelines. I work directly with the CEO and Director on operational strategy and have authored workflow SOPs to support consistent processes.
