I’m looking for a full-time remote Technical Support role where I can troubleshoot SaaS applications, support users, and resolve issues related to cloud systems, APIs, and web infrastructure while delivering excellent customer experience.
Open to opportunities
Amani Masila
@amanimasila
Technical Support Engineer with 5+ years supporting SaaS and cloud systems, specializing in DNS, hosting, and user troubleshooting.
KenyaWhat I'm looking for
I’m a Technical Support Engineer with 5+ years of experience supporting SaaS platforms, cloud infrastructure, and global users in remote environments. I specialize in troubleshooting complex issues related to DNS, hosting, system access, and web applications, delivering clear and efficient solutions that improve system reliability and user experience.
At Onservicegeeks Technologies, I resolve high-volume technical issues across SaaS and hosting environments, including API-related integrations, DNS misconfigurations, and performance issues. I support users via email, phone, and remote tools, ensuring timely resolution while maintaining strong customer satisfaction and meeting SLA targets.
I have hands-on experience with Linux VPS environments, WordPress, Cloudflare, and web infrastructure, and I am continuously expanding my knowledge of APIs, cloud platforms, and modern SaaS systems.
I enjoy working in fast-paced, remote teams and take pride in breaking down complex technical problems into simple, user-friendly solutions. I’m especially interested in roles where I can combine technical troubleshooting with excellent customer support to help users succeed.
Experience
Work history, roles, and key accomplishments
OT
Current
Technical Support Engineer
Onservicegeeks Technologies
Jan 2022 - Present (4 years 5 months)
Supported SaaS and cloud systems, resolving DNS, hosting, and user issues. Provided support via email, phone, and remote tools, and documented solutions to improve efficiency.
Provided remote technical support for SaaS and hosting environments, resolving website migrations, DNS issues, and system access problems. Guided users step-by-step through troubleshooting and collaborated with distributed teams to ensure timely resolution and strong customer experience.stakeholders using asynchronous communication to ensure timely resolution.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Technology
Bachelor's degree, Mathematics and Computer Science
Completed a bachelor degree in Mathematics and Computer Science at Jomo Kenyatta University of Agriculture and Technology (JKUAT).
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
KenyaAuthorized to work in
Social media
Job categories
Skills
Technical SupportLinux VPS & Cloud Hosting SupportDomain ConfigurationDNS managementWordPress AdministrationNetworking FundamentalsKnowledge Base WritingRemote SupportTroubleshooting DatabasesWebsite OptimizationOpen Source ToolsGitPythonCloud SupportCloudflareGmailLinuxMetabaseMicrosoft Power BISQLUbuntuWordPress Remote
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