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Amandeep Singh

@amandeepsingh5

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Business Development Associate skilled in strategic marketing and client acquisition.

United Kingdom

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What I'm looking for

I am looking for a dynamic role that fosters growth, creativity, and collaboration.

I am a dedicated Business Development Associate with a strong background in strategic marketing and communication. My recent experience at JanBask Training allowed me to lead client acquisition efforts, where I successfully converted 20% of prospects into long-term clients. By analyzing client needs and delivering customized solutions, I contributed to a 15% increase in new business, showcasing my ability to drive revenue growth through effective outreach strategies.

Currently pursuing an MBA with a focus on Strategic Marketing and Communication, I have honed my skills in digital marketing and customer experience. My role as a Digital Marketing Assistant at CPDSO involved designing and executing a social media strategy that resulted in a 10% increase in audience engagement. I thrive in collaborative environments and am adept at managing multiple tasks while ensuring operational efficiency and user satisfaction.

In addition to my professional achievements, I have a passion for continuous learning and personal development. My proficiency in various IT tools, including Salesforce and HubSpot, complements my marketing expertise. I am also fluent in English and have conversational skills in Punjabi, which enhances my ability to connect with diverse audiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Representative

Current

M&S Simply Food

Sep 2024 - Present (10 months)

Delivered exceptional customer service by addressing queries, resolving issues, and escalating complaints, ensuring seamless resolution processes. Investigated and processed customer refunds and transaction discrepancies, ensuring compliance with financial regulations and reducing disputes by 25%.

Customer Service Problem Solving Conflict Resolution Communication

Digital Marketing Assistant

CPDSO

Oct 2024 - Present (9 months)

Designed and executed a social media strategy, leveraging tools like CapCut and Adobe, resulting in a 10% increase in audience engagement. Proposed and developed creative marketing content aligned with organisational goals, demonstrating flexibility and adaptability, and enhancing brand visibility.

Social Media Marketing Content Creation Adobe Creative Suite Capcut Digital Marketing Brand Management

Business Development Associate

JanBask Training

Sep 2022 - Present (2 years 10 months)

Led client acquisition efforts through tailored strategies, converting 20% of prospects into long-term clients, driving revenue growth. Managed over 40 daily customer queries via chat, email, and phone, ensuring clear communication and active listening, and successfully resolving 80% issues on first contact.

Sales Customer Relationship Management Salesforce Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Roehampton

MBA, Business Administration

Grade: 1st

Currently pursuing an MBA with a placement year, focusing on Strategic Marketing and Communication, Global Brand Management, Applied Research or Consultancy Project, and Strategic Leadership and Change. Achieved strong academic results in these modules.

Invertis University

BSc, Biochemistry

Grade: 1st

Completed a Bachelor of Science in Biochemistry, achieving a first-class standing. Gained foundational knowledge in biochemical principles and laboratory techniques.

AMA University

BSc, Psychology

Grade: 1st

Completed a Bachelor of Science in Psychology, achieving a first-class standing. Developed an understanding of psychological theories and research methods.