Open to opportunities

Amanda Van Winkle

@amandavanwinkle

Message

I streamline merchant onboarding, compliance, and customer operations in high-volume service environments.

Canada

Message

What I'm looking for

I'm looking to apply my merchant onboarding, operations, compliance, and customer experience background in a collaborative environment where I can improve processes, resolve complex issues, mentor colleagues, and support strong customer outcomes.

At TD Merchant Services, I managed high-volume merchant onboarding and documentation review, maintaining 95%+ first-time-right accuracy while exceeding productivity benchmarks. I partnered with Sales, Product, IT, Risk, and Account Management to resolve complex account setup issues before activation.

I was promoted to Level 5 Senior Operations Officer for consistent performance, operational expertise, and team leadership. As a subject matter expert, I supported system testing, improved onboarding guides, and trained colleagues through mentoring and knowledge-sharing sessions.

Across customer care, healthcare administration, sales, and marketing roles, I’ve built a practical, detail-focused approach to escalations, documentation, compliance, and customer experience.

Experience

Work history, roles, and key accomplishments

Senior Onboarding & Operations Specialist

TD Merchant Services

May 2019 - Apr 2025 (5 years 11 months)

Managed merchant account onboarding and documentation review while maintaining 95%+ first time-right accuracy and consistently exceeding productivity benchmarks. Collaborated with Sales, Product, IT, Risk, and Account Management teams to resolve onboarding issues and support efficient account setup.