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Amanda Mendes

@amandamendes

Registered Nurse at Brown Health University Medical Group providing remote telephone triage, symptom assessment, and care coordination.

United States

Message

At Brown Health University Medical Group, I performed remote telephone triage, assessed symptoms, identified red flags, and escalated concerns when clinically indicated. I also educated patients and coordinated follow-up care while maintaining timely EMR documentation.

At Southcoast Health, I provided day-to-day clinical guidance to nurses across four primary care practices and supported their workflows. At Kindred at Home, I managed individualized care plans and coordinated home-based services for patients with acute and chronic conditions.

Experience

Work history, roles, and key accomplishments

Triage / Office Registered Nurse

Brown Health University Medical Group

Mar 2023 - Oct 2026 (3 years 7 months)

Performed remote telephone triage and clinical assessment for patients with a broad range of symptoms, identifying red-flag symptoms and escalating concerns when clinically indicated. Educated patients on symptoms, medications, and treatment plans while coordinating appointments and maintaining accurate EMR documentation.

Telephone Triage Remote Clinical Assessment Clinical Decision Making Prioritization Risk Identification Escalation Support Patient Education Medication Management Care Coordination EMR Documentation Epic eClinicalWorks LMR

Clinical Team Lead, Outpatient Primary Care

Southcoast Health

Jan 2021 - Mar 2023 (2 years 2 months)

Provided clinical leadership and day-to-day guidance to approximately eight nurses across four primary care practices, managing nursing and medical-assistant workflows. Trained and onboarded staff and served as a clinical resource for telephone triage, patient care, and office procedures.

Clinical Leadership Team Management Workflow Optimization Corporate Trainer Onboarding Telephone Triage Medication Management Patient Education Interdisciplinary Collaboration

RN Case Manager

Kindred at Home

Jan 2020 - Apr 2021 (1 year 3 months)

Managed individualized plans of care for patients with acute and chronic conditions, coordinating services across the continuum of home-based care. Performed comprehensive nursing assessments, monitored changes in condition, and coordinated care with physicians and interdisciplinary teams.

Case Management Care Coordination Nursing Process Medication Management Wound Care PICC Line Care Patient Education Interdisciplinary Collaboration

Registered Nurse - Medical-Surgical / Cardiac Telemetry

Southcoast Health

Sep 2017 - Dec 2019 (2 years 3 months)

Delivered direct nursing care for medical-surgical and cardiac telemetry patients, including comprehensive assessment, medication administration, wound care, and PICC line management. Performed telemetry placement and cardiac rhythm interpretation and educated patients and families on diagnoses and treatments.

Medical Surgical Nursing Cardiac Monitoring Cardiac Monitor Placement Cardiac Rhythm Interpretation Medication administration Wound Care PICC Line Management Patient Education

Lead Medical Assistant

PrimaCare Medical

Jul 2007 - Feb 2017 (9 years 7 months)

Supported physicians and clinical teams in a busy outpatient practice through patient intake, telephone communication, appointment coordination, and medical billing/coding. Coordinated daily workflow, supported other medical assistants, and maintained strong patient-service and administrative operations.

Patient Intake Phone Communication Appointment Coordination Medical Billing Medical Coding Workflow Support Team Coordination Patient Services