Samantha Duah

Optimized workflows across cardiology and imaging service lines, improving clinician efficiency by 20–30%. Trained and supported 100+ clinicians, reducing documentation errors by ~25% and improving care transition communication pathways.

Conducted telephonic assessments using evidence-based protocols to determine acuity, appropriate care pathways, and follow-up needs within a remote case management model. Provided symptom management, education, and care navigation while accurately documenting interactions to support continuity of care and quality metrics.

Delivered 500+ coaching sessions focused on chronic disease management, preventive care, and behavior change using motivational interviewing. Improved member engagement and self-management while helping close care gaps through interdisciplinary collaboration and benefits/resource navigation.

Provided cardiology nursing care and served as a charge nurse to support daily unit operations and patient care continuity. Coordinated interdisciplinary communication and maintained documentation aligned with clinical standards.

Earned an MSN in Nursing Informatics from Capella University to apply informatics in clinical care. Supports evidence-based care coordination and documentation.

Earned a BSN at St. Joseph College to support registered nurse practice and clinical care delivery. Prepared for care coordination and patient-centered documentation.

Completed a BA in Liberal Arts at St. Joseph College. Provided a broad academic foundation prior to nursing education.