Tracy Aviles

Conduct telephonic triage for patients seeking medical advice or emergency care. Assess patient symptoms and medical history to provide guidance on appropriate care, ensuring high levels of patient satisfaction and accurate documentation using EMR systems.

Managed a diverse patient case load, coordinating care plans for individuals with chronic conditions. Collaborated with multidisciplinary teams to ensure quality patient care, utilizing Milliman and InterQual guidelines for case review and management.

Supervised nursing staff in a 260 bed acute care facility, ensuring the delivery of high-quality, patient-centered care. Coordinated day-to-day operations and led the implementation of best practices for patient care.

Managed complex cases in a fast-paced environment, providing direct patient care and collaborating with multidisciplinary teams to develop personalized treatment plans for critically ill patients.

Completed an Associate of Applied Sciences in Nursing, gaining foundational knowledge and skills necessary for a career in nursing, including patient care, clinical decision-making, and healthcare practices.