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@amandaw
Registered Nurse and Certified Case Manager delivering patient-focused care and transitional coordination.
I am a dedicated Registered Nurse and Certified Case Manager with extensive experience in case management, PACU/recovery room nursing, telehealth triage, and home health. I have led COVID triage operations, managed hospital-to-home transitions, and consistently deliver patient and family education while coordinating multidisciplinary care.
My strengths include comprehensive assessment, care planning, wound care and IV therapies, strong documentation skills, and advocacy for quality, cost-effective outcomes. I bring initiative, excellent communication, and a patient-centered approach to improve clinical outcomes and facilitate community-based services.
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Work history, roles, and key accomplishments
Blue Cross Blue Shield of North Carolina
Aug 2022 - Present (3 years 3 months)
Provide hospital-to-home case management, conduct member assessments, develop and evaluate care plans, and coordinate multidisciplinary services to improve transitions of care and reduce readmissions.
Community Care of North Carolina
May 2018 - Jan 2022 (3 years 8 months)
Delivered case management and telephonic COVID triage, assessed and updated care plans, facilitated referrals to community resources, and monitored intervention effectiveness for enrolled members.
Community Care of North Carolina
Mar 2013 - Jan 2022 (8 years 10 months)
Served as primary case manager for Medicaid Carolina Access, coordinating continuum of care with physicians and community services to achieve cost-effective, holistic outcomes.
Sampson Regional Medical Center
Sep 2010 - Feb 2013 (2 years 5 months)
Managed home health patients including assessments, wound care, IV/medication administration, patient education, and on-call triage to support recovery and reduce hospital utilization.
Wilmington SurgCare
Jan 2008 - Dec 2010 (2 years 11 months)
Cared for outpatient surgical patients in PACU, performed telemetry and EKG monitoring, managed airway and rapid responses, and provided discharge education to patients and families.
New Hanover Health Network
Jan 2006 - Dec 2008 (2 years 11 months)
Provided bedside nursing across med/surg units, performed assessments, telemetry monitoring, medication administration, and collaborated with interdisciplinary teams to ensure high-quality patient care.
Degrees, certifications, and relevant coursework
Bachelor of Science in Nursing, Nursing
2018 -
Pursuing RN to Bachelor of Science in Nursing (RN-BSN) to expand clinical knowledge and leadership skills.
Associate Degree in Nursing, Nursing
2004 - 2006
Completed an Associate Degree in Nursing focused on clinical nursing skills and patient care.
Software and tools used professionally
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