Amanda Dam
@amandadam
Long Term Disability Case Manager at Manulife, assessing complex claims and building toward life underwriting.
CanadaWhat I'm looking for
At Manulife, I oversee long term disability claims, assessing medical documentation, policy provisions, and occupational requirements to evaluate eligibility and ongoing liability. I apply evidence-based judgment while balancing risk management with a client-centered approach.
As a Medical Tele-Interviewer at Manulife, I gathered medical histories and lifestyle details to support life insurance underwriting. I translated clinical conversations into clear documentation for underwriters’ policy decisions.
Earlier, at The Rounds, I analyzed HCP engagement metrics and shared insights on program performance. I also planned medical education events and campaigns aligned with PAAB and Health Canada standards.
My healthcare experience includes clinical trials pharmacy operations and patient support at Hamilton Health Sciences, along with roles at PurposeMed, Cencora, and WSIB. I’m focused on building my career in life underwriting and continue to strengthen my technical knowledge through LOMA and ALU studies.
Experience
Work history, roles, and key accomplishments
• Oversee a portfolio of long term disability claims at Manulife, ensuring accurate, timely, and consistent case management
• Analyze medical documentation, policy provisions, and occupational requirements to assess eligibility, risk, and ongoing liability
• Apply strong critical thinking and judgment to make fair, evidence-based decisions aligned with contractual guidelines
• Interpret policy lan
• Conduct comprehensive health interviews to gather precise medical histories and lifestyle details that support underwriting risk assessment.
• Translate complex clinical conversations into clear, structured documentation to ensure underwriters have the information needed for sound policy decisions.
Customer Success Manager
The Rounds
Jan 2024 - Mar 2025 (1 year 2 months)
• Managed client accounts, uncovering growth opportunities and recommending tailored solutions to maximize engagement and ROI.
• Leveraged data analysis to assess HCP engagement metrics, evaluate program success, and deliver actionable insights.
• Planned and executed medical education events and commercial campaigns aligned with PAAB and Health Canada standards.
• Provided clinical and patient support for Frida, specializing in mental health services.
• Managed financing, invoicing, scheduling, and document workflows using tools like Zendesk, Stripe, Acuity, and Juno.
• Developed and refined SOPs to enhance operational efficiency and ensure compliance.
Personal Care Specialist
Cencora
Mar 2022 - Sep 2022 (6 months)
• Supported the Immunology Patient Support Program with a focus on rheumatology and gastroenterology, including assistance with new product launches via AbbVie Care PSP
• Supported patient reimbursement for biologics by evaluating eligibility criteria and complex insurance guidelines.
• Conducted adverse event reporting and ensured compliance with pharmacovigilance standards.
Health Care Payment Representative
Workplace Safety and Insurance Board (WSIB)
Jan 2020 - Jul 2021 (1 year 6 months)
• Managed healthcare entitlement processes with accuracy and efficiency.
• Oversaw payment processing and reconciliation to ensure seamless financial operations.
• Provided client support and education to enhance understanding of healthcare benefits and entitlements.
Clinical Trials - Registered Pharmacy Technician
Hamilton Health Sciences
Aug 2017 - Jan 2021 (3 years 5 months)
• Managed clinical trial pharmacy operations, including drafting procedures, maintaining GCP certifications, and facilitating center reimbursements, along with general patient support in the Oncology space.
• Managed drug and supply inventory, patient coordination, and adherence to quality assurance protocols.
• Participated in audits, sponsor visits, and promptly addressed any concerns.
• Deve
Registered Pharmacy Technician
Hamilton Health Sciences
Feb 2005 - Jan 2020 (14 years 11 months)
• Operated and maintained advanced pharmacy systems, including PacMed (McKesson Superuser certified), Omnicell IV Station ONCO (achieving the highest production numbers in North America), and other technologies such as Acu-Dose, Pharm Assist Pump, and McKesson Narcotic Station.
• Trained and certified staff in IV preparation, medication cart filling, and both unit-dose and traditional systems.
•
Education
Degrees, certifications, and relevant coursework
The Six Words that Dramatically Increase Your Impact
Jan 2026
Salesforce Administrator Cert Prep: 3 Sales, Marketing and Service Applications
Feb 2026
Project Resource Management
Jan 2026
The ABCs of the Banking and Insurance Business: AML, KYC, the NAIC, IFRS, and More
Jan 2026
Excel: Introduction to Charts and Graphs
Jan 2026
Project Management Foundations: Communication
Jan 2026
Generative AI vs. Traditional AI
Sep 2025
Learning Markdown: Formatting Text without the Complexity
Jul 2025
Communicating with Confidence
Jul 2025
Learning Gantt Charts
Jul 2025
LOMA
FLMI Level 1: Insurance Fundamentals
Nov 2025
LOMA
LOMA 291 — Improving the Bottom Line: Insurance Company Operations
Nov 2025
LOMA
LOMA 281 - Meeting Customer Needs with Insurance and Annuities
Oct 2025
AI in Project Management
Sep 2025
Decision-Making Strategies
Jul 2025
Business Math
Aug 2025
Irreplaceable: The Art of Standing Out in the Age of AI
Aug 2025
Project Management Foundations
Aug 2025
Body Language for Leaders and Managers
Jul 2025
Establishing Credibility as a Speaker
Jul 2025
McGill University
Certificate, Finance
2021 - 2021
Sheridan College
Pharmacy
2008 - 2011
Mohawk College
Diploma, Pharmacy Technician
2003 - 2005
Loyalist College
Health/Health Care Administration/Management
2005 - 2005
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Social media
Job categories
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