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Amanda Cavalcante

@amandacavalcante

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I turn operational data into automated workflows, KPI insights, and performance improvements.

Hungary

Message

What I'm looking for

I'm looking for data, BI, or process automation work where I can turn operational data into dashboards, automate workflows, improve KPI performance, and collaborate across teams on continuous improvement.

At BT Group, I support Santander UK and US operations by managing network incidents and service requests against ITIL and SLA targets. I build Power BI dashboards that make SLA performance, incident trends, and workload distribution visible in real time.

I've automated ticket-distribution workflows with Excel/VBA, improving operational efficiency by 75% while enabling clearer tracking of task allocation and team performance. I also analyze recurring incidents, map workflows in Draw.io, and work with engineers, specialists, and client representatives on corrective actions.

Previously at Braskem, I used Lean Six Sigma DMAIC to analyze production losses, standardize metrics, and streamline workflows across Vinyl production units. I automated SharePoint access approvals through Power Automate, cutting manual processing time by about 75%, and delivered KPI, cost, and executive reports using SAP, Excel, and Power BI.

My background also includes leading academic projects and events, coordinating teams, and using survey data to improve planning. I bring practical experience in process optimization, dashboard reporting, automation, training, and cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Current

Networking Engineer

Current

BT Group

Jan 2024 - Present (2 years 8 months)

Supported UK and US operations, managing network incidents and service requests in compliance with ITIL standards. Developed Power BI dashboards to track SLAs and incident trends, and automated ticket distribution workflows using Excel/VBA, improving operational efficiency by 75%.

Power BI Excel VBA ITIL SLA Management Network Incident Management Drawio Process Mapping KPI Tracking Trend Analysis Training Onboarding Cross Functional Collaboration

Project Management Intern

Braskem

Feb 2021 - Aug 2021 (6 months)

Collaborated with engineering, maintenance, and operations teams to collect performance data and support project presentations. Designed automated workflows in Power Automate for SharePoint access approvals, cutting processing time by 75%, and applied Lean Six Sigma (DMAIC) to analyze production losses and streamline workflows.

Power Automate SharePoint Lean Six Sigma DMAIC SAP Excel Power BI KPI Reporting Process Optimization Data Analysis Project Coordination

Teaching & Academic Coordination Assistant

Federal University of Alagoas

Sep 2019 - Apr 2021 (1 year 7 months)

Tracked academic data and student progress metrics, providing support to faculty and ensuring consistent communication between stakeholders. Organized class materials, managed schedules, and assisted with assessments and administrative routines.

Academic Coordination Data Tracking Communication Skills Organization Scheduling Administrative Support

Academic Director

CAEQ/UFAL

Nov 2018 - Mar 2021 (2 years 4 months)

Led a team of five in coordinating academic, cultural, and professional development activities for Chemical Engineering students. Managed budgets, schedules, and event logistics, delivering over 10 events reaching over 300 students.